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RETURNS & EXCHANGES

RETURNS

SECTION 1 - RETURNS

If you are unhappy with your purchase, please always let us know first by email to askme@black-blum.com. You can also call us on +44 (0) 207 633 0022 from Europe or toll free 877 360 9222 from the USA. We do not accept liability for any items returned to us without prior authorisation, so please do not return products to us without contacting us first.

We accept returns of unused products in their original packaging and in resellable condition provided that you have notified us and returned the product to us within 45 days of receiving it. Please enclose a copy of your invoice or delivery note for identification purposes. Refunds will be issued within 10 days of receipt of the returned goods.

You are under the duty to take reasonable care of the goods received. We reserve the right to refuse a refund or exchange on Goods returned which have been made unfit for resale or damaged whilst in your possession.

SECTION 2 - RETURNS SHIPPING

Postage or other return costs are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you.

Address for Returns of Goods: If you need to return Goods to us for whatever reason, then please send such items to: for UK/EUROPE: Black and Blum Ltd 207 Oxo Tower Wharf, Bargehouse Street, London SE1 9PH, United Kingdom. For USA: Black and Blum Ltd c/o Julia Whitehouse, MMI Logistics, 460 Buffalo Road, Door 280, Rochester NY 14611, USA

If you are shipping an item worth over £30/$50/€40, please consider using a trackable shipping service or purchase shipping insurance as we do not accept responsibility for loss or damage in transit of your return item.

SECTION 3 - REFUNDS

Refunds will be issued within 10 days of receipt of the returned goods.

You are under the duty to take reasonable care of the goods received. We reserve the right to refuse a refund or exchange on Goods returned which have been made unfit for resale or damaged whilst in your possession.

Once your return is received and inspected, we will send you an email to confirm the receipt of your returned item. We will also notify you of the approval or rejection of the refund request. If the refund is approved, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Individual bank policies will dictate when this amount is credited to your account.

SECTION 4 - NON-RETURNABLE / REFUNDABLE ITEMS

Gift cards and Ex-display items on sale are non-returnable and non-refundable.

SECTION 5 - ORDER CANCELLATION

Cancellation notice must be given before the order has been dispatched. Please call us immediately to advise us of the cancellation. You can reach us between 9am and 5.30pm GMT Monday to Friday.   From Europe dial +44 (0) 207 633 0022 or from the USA dial 877 360 9222 (toll free) or you can email askme@black-blum.com.

SECTION 5 - EXCHANGES

If you would like to exchange an item, please send an email to askme@black-blum.com with the details of your order and which item you would like to exchange. We will then confirm to you the address the item needs to be returned to.

Return costs are not pre-paid and postage or other return costs are the customer’s responsibility.

If you are shipping an item worth over £30/$50/€40, please consider using a trackable shipping service or purchase shipping insurance as we do not accept responsibility for loss or damage in transit of your return item.

The shipping time for your exchanged product, may vary depending on where you live.

SECTION 5 – GIFTS

If the item was marked as a gift when purchased and shipped directly to you, we will have you contact details in our system. Once the returned item is received, a Gift Card will be sent to you via email and will include instructions on how to redeem it at the checkout.

If you are shipping an item worth over £30/$50/€40, please consider using a trackable shipping service or purchase shipping insurance as we do not accept responsibility for loss or damage in transit of your returned item.

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